I contacted Arhaus service and discovered that the warranty was only thirty days. Find out how we combat fake reviews. Looking forward to replacing our coaches next. Here are 8 tips for writing great reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. The national Arhaus customer service is the worst customer service Ive ever experienced. "We Are Very Disappointed with Arhaus quality and customer service. Arhaus Credit Card Login, Payment Options & Customer Service Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. . DO NOT BUY, RISKY. Tricia one of the design consultants came to my home and helped me plan my buy. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Will I receive all of the items on my order at the same time? 11 reviews of Arhaus "LOVE THIS STORE. No one in the store claimed to know anything about the issue that had been going on for 3 months. The people we dealt with at Arhaus were very nice but the product lacks. I decided to return the blankets and Arhaus sent me a shipping label. Worst customer service Ive encountered. The pros: Beautiful and interesting selection of coffee tables. Everyone is always so helpful and pleasant to work with. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Recently I attempted to locate some bedding at Arhaus that they no longer carried. Purchased a console for my living room! Sales Associate / Design Consultant - Full Time It was also replaced and the 3rd one also had an off color board. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Awful customer service! Debra Cleare helped us with bedroom furniture, accessories and tables. Arhaus Furniture "customer service" Reviews | Glassdoor Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Join the 39 people who've already reviewed Arhaus. I have spent way too much money at Arhaus over the years to be treated so poorly. Michael is now my "furniture guy" and Kat is my "furniture gal." The retail prive was around $6,000. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. 14 days: Many of our pieces are hand-crafted from natural materials. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Thank you Tracy. I never heard back from her. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. On the day of the delivery Tricia was there!! Our delivery team is not permitted to install any electrical equipment or wall-mounted items. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. My wife and I had a browse through here today. I love my beautiful, charming, cottagy apartment thanks to Arhaus. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. These are merely guidelines for measuring and do not guarantee your furniture will fit. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Daniella Bruzzone - Design Consultant - Arhaus | LinkedIn She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. I will definitely be going back. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. What if my item(s) does not look like what I saw in the store or online? you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 My experience here was terrible. Best Furniture Stores: Customer Ranked Brands (2023 Updated) The pillows are easy to wipe down too. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. They then promised late August. Overall, customers have good things to say about Arhaus and their online shopping experiences. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I will rather go to Bob's furniture. I was only refunded for one of the two boxes. Love everything! Posted: February 21, 2023. If you don't expect any customer service go to this store. So the took them back and reordered the two chairs. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. The shipping label would only cover the weight of one of the boxes. This issue is going on over a year. Never got it. The pros: Delightful, handcrafted rugs that can enhance the style of your space. When this store opened we would frequent from time to time. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. You know those sales people that just bug? 2022-2023 Slumber Search $1,000 Scholarship. He was so genuine & professional. Learn more about purchasing Worry-Free Protection Plans. Transferred to representative who can't help or is wrong. Have bought several pieces in the past, but never again. Clearance Items (marked Last Chance! Poor customer service. The delivery process was painful and required baby sitting. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. He was very professional and patient during our decision making process. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. I purchased a garden stool in October of 2022 that was delivered in November. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 If it's your first time visiting this sign in page, you'll need to create a new account to continue. Who knows? I bought chairs over 9 months ago. Well it is now October 4th and I'm yet to hear back or have my issues resolved. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Restoration Hardware Company Information Company Name: Restoration. Arhaus has beautiful and unique things. I am by nature indecisive and Cheryl made my decisions effortless. We have visited many times because we are in the market for a new couch. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! I'm giving this 3 stars because I had both good and bad experiences in this store. Not worth it, they dont stand by warranty. I would suggest that no one buy any product from this company. 30 days: Bedding must be returned unused in the original product packaging. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Thank you Michael and Sandi Trish and Bob. They are very nice on the phone. Will my merchandise be assembled at the time of delivery? Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Arhaus furniture to move from Arborland - annarbor.com If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Beautiful store with an impressive selection of unique but current furnishings and accessories. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. I recently purchased a condo after selling my home. It was delayed in May, promised it would arrive in late June. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Request your free catalog. 60 days. They took longer than expected. Much better service from both. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. May all benefit! We use intelligent software that helps us maintain the . They said I would have to contact Arhaus to get the issues solved. Very punctual and efficient. Thank you. They said no and didnt seem to care that I was going to write reviews. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. 51 customer reviews of Arhaus. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Reviews and acts upon all email and company communications; Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? Start with a fabric or finish swatch to ensure the perfect choice. No problem -- they were sending a new cover. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 They should offer free delivery over a certain amount spent. Yes, all pricing is consistent in stores, in the catalog, and online. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Great experience. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. They arrive twice in the wrong color. After finalizing the design the order went in. We would definitely buy here ! Do you offer in-home design consultations? For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. They were delivered yesterday, and three out of the six had scratch marks on the legs. Worst customer service ever, the sales associate lie to you about the delivery schedule. Luckily for us, Alyssa, the store manager, took over our account. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. I was informed that the benches are ready but the table will likely be delayed until May!! Now they are offering me a different model chair. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. They refunded Le the wrong amount and sent a bill! Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. The least they can do is have great customer support for the prices they charge. This was to be a birthday gift and I have this junk. I spend about $5k to purchase the patio furniture last December. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. We'll be returning here for many years to come. Arhaus Reviews | Read Customer Service Reviews of arhaus.com How do I calculate the delivery fee to my area? I'd give this place zero stars if I could. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! My favorite furniture store! Key Responsibilities. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! We'll be back! For as costly as the furniture the customer service is really bad. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. How much does Arhaus Furniture - Customer Service in the United States pay? With a keen eye for details, love for . You have successfully subscribed to our list. A new customer service representative created another email to send to UPS. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. If I place my order, can you hold my items at your warehouse? The customer service of the entire company is appalling. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. This plan will also cover seam separation. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. 68. Do I have to make a monthly payment on financing plans? . Can I request delivery on a Saturday or Sunday? | Read 21-38 Reviews out of 38 Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. I just ordered too much ;). Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. work. Instructions to log into the Arhaus credit card account. I want to escalate past the store manager, but they will not provide a contact. The cons: High prices. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. You have successfully subscribed to our list. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. I have been an Arhaus customer for twenty+ years. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. I recently purchased a sectional and a table. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs.