Ask questions and share tips with other people 24 hours a day. But you will have heard of BT, BT Broadband and BT Infinity . Talk about pass the buck BT! Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Then just follow our step-by-step guide to install your broadband yourself. If you cant change your appointment, chat online or call us and we'll do it for you. Working Hours at Openreach | Indeed.com A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . If the work is not complex, they'll carry out all the external work required. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Clear a path to the main telephone socket, if you have one. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Missed appointments. BT argued that you still received a partial service. The union was . 0 Ratings Ibz We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. What's the least amount of exercise we can get away with? 15h06. If the work is complex, Openreach will take longer to do all the external work. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. CER / Field Insights - North England. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Simon Donegani - CER / Field Insights - North England - Openreach What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. The fault isnt due to fair wear and tear. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Moving home . He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). What is BT Openreach? Everything you need to know Need to change your appointment? A company that was engineering-led is now run by business(wo)men with the resulting chaos. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Myself and my team cover the whole of the UK. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 sector, For global Daniel Mark - Area Manager - Openreach | LinkedIn BT Phone Number for Customer Service & Broadband - Selectra The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Read about our approach to external linking. Do openreach/ BT engineers work 24/7 ? . Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. In your case, communication between the two appears to have broken down badly. You might not need a visit, just the right advice and help to identify the problem! Our broadband then stopped working completely. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Man found dead after Abergwyngregyn river search named - BBC News Anyone else had this? If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. He has sturdy life goals and knows where he wants to go. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Answered View answer in the context of this discussion Report post I have a line fault that needs to be fixed. How are the working hours at Openreach? | Indeed.com Caught between BT and Openreach over our cut telephone line on business and public sector, For business and public Huge 130m Boost for Grain's UK FTTP Broadband Rollout Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. . The phone stopped working, and our broadband was down for about three hours but then came. I could not recommend working for BT Openreach at all. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Well remotely activate a port on the ONT. We have a range of ways to get in touch for new and existing customers. Openreach will then be in touch to arrange when they can complete the work at your premises. Jobs at Bt Openreach - Civil Poling Engineer Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. And once you've got some experience under your belt, there should be opportunities for overtime. Work experience gained by working for Openreach is truly respected in its particular field by other firms. This has been a nice experience and I wish the best to Arran in finding work.. Announcements, Guides & Community Updates. Was the First Engineer who the complaint was about actually a Qube Engineer? If you're an engineer, that's usually four or five days a week between Monday and Sunday. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Garry Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Those striking are largely Openreach engineers and call centre workers. BT on Twitter: "@richthestag I've checked with Openreach and they've The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Log intoorder trackerusing your BT ID or order reference and postcode. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. If a charge is likely, well let you know. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. It was reported a yesterday (I think). Openreach is the UK's digital network business. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. 30-03-2021 business and public sector, Media In 1987 I began a career as a British Telecom Engineer. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Openreach did not have anything to add to the BT statement. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Contact from abroad. Contact Us | Openreach They will call you to confirm their arrival time and to find out about any access requirements. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers I'm wondering will there be engineers working on a saturday? I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. They showed their strength but on Monday they will show their generosity. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Normal for Openreach is 5 days a week 7.12hours a day. Do openreach work bank holidays? - Plusnet Community Interview. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Ex open reach engineer here, up until 5ish years ago. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Find out more about the BT Business app and how to download it. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". I'm wondering will there be engineers working on a saturday? I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Openreach hiring Openreach Engineer - Trainee in London, England How quickly can I get Fibre to the Premises (FTTP) installed? BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. The BBC is not responsible for the content of external sites. You might not need a visit, just the right advice and help to identify the problem! Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Installation day: What to expect He is very hard working and does things without needing to be asked. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. [ link to this post] I have a line fault that needs to be fixed. Openreach creating 5,300 new jobs to speed fibre rollout Theres no charge for most engineer visits. These cookies will be stored in your browser only with your consent. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. 30-03-2021 Please enter at least 3 characters to search. Do I have to pay for this visit? Its a good idea to make sure youve got the relevant property insurance to cover such instances. Anna Tims is away. At conservative gathering, Trump is still the favourite. Ask questions and share tips with other people 24 hours a day. When you contacted BT, it said it had not booked that engineer and did not know about the work. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Again, no one turned up. It says: Were very sorry about the problem with NJs broadband service. 2023 BBC. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. If the engineer is already working on the fault, then you won't be able to change the appointment. Well let you know how quickly you could be up and running when you order fibre broadband. 30-03-2021 New Phone Installation for Broadband | How Long Does it Take? What's Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Qube are employed directly by BT to do Internal Home Checks. Sustainability, Northern Overtime is usually available so the minimum . Monday 9th June 2014. This cookie is set by GDPR Cookie Consent plugin. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Work programme gives an insight into life as an Openreach engineer BT Openreach What a great place to work! New grading structure. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! 01-04-2021 You also have the option to opt-out of these cookies. Well let you know if this happens. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Engineer call outs and costs | BT Business The engineer first needs to turn on the cable that runs from the street cabinet to your property. 13h08. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). First, Openreach will send an engineer to assess how much work is needed. BT won't send no one out because @SkyHelpTeam are my provider. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. The ISP said it can take up to 72 hours. If you need help email your.problems@observer.co.uk. Include an address and phone number. I need an engineer to come to my premises to fix a broadband fault. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Contact BT | Call us or chat online | BT Help So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. If you already have an ONT, its very quick to get connected. (adsbygoogle = window.adsbygoogle || []).push({}); Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. They will discuss this with you before starting any work. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Not really a good service from BT. What are the time slots for Openreach engineer appointments? bt openreach working up a pole today. Engineers from Openreach managed to cut our telephone line while they were working on our road. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Training is rushed, clothing is poor and supervisory support is weak. Skype involved a presentation, then a capability and suitability assessment. Openreach | LinkedIn Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Paul Clark at Bt Openreach This cookie is set by GDPR Cookie Consent plugin. Answered 26 October 2019 You will work long hours and not get paid for them . You can view these money saving ideas by clickingHERE. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Damage caused during a break in to your premises. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Civil's don't have to give the hrs travel time as you have to start at a yard. Account and billing. Engineer installation | BT Help How to report a BT line fault or broadband fault. Phone Engineer My background-why I left the BT Openreach Job I loved However, you may visit "Cookie Settings" to provide a controlled consent. on For Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Theyll aim to do this within 5 working days of you placing your order. Openreach to hire 5,000 engineers to bolster broadband rollout | BT RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. It could be Sky's Openreach account number, for the details that ISPs have given them. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available The application process - Apprentices - Early careers - BT Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Now there is light at the end of the tunnel! They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. BT Openreach apprentice engineer Thomas (Tom) Dickenson. & Broadcast. 2. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call.